Terms of use of the website and purchases

Terms

Thank you for choosing us, Mia Oro Jewelry is careful about high quality jewelry and the quality of customer service. You can contact us with questions and clarifications by email at menimm@gmail.com
by phone 054-5949999 or by mail: P.O. 962 Kiryat Ono Zip code: 5510802

The regulations are worded in the masculine language but refer to both genders. Wherever the wording is in the singular, the reference is to the singular or plural as the case may be.

introduction

These regulations (hereinafter: the "Regulations") define the terms of use of the website https://mia-oro.com/ (hereinafter: the "Site"), the site owned by Mia Oro Jewelry (hereinafter: the "Company").

The use of the website is subject to the conditions specified in these regulations. Please read the regulations carefully before using the site.

Definitions

  • "User" - any person and/or legal entity that visits the website and/or uses it and/or performs actions.
  • "Product" - all jewelry offered for sale on the site.
  • "Transaction" - purchase of one or more products by a website user.
  • "Consumer Protection Law" - Consumer Protection Law, 5571-1981
  • "Privacy Protection Law" - Privacy Protection Law, 5571-1981
  • "Consumer Protection Regulations" - Consumer Protection Regulations (Transaction Cancellation), 2010

Website Terms of Use

  • Browsing the website and/or using and/or performing any action, including a purchase on the website, constitutes the user's agreement to all the terms of the regulations and any other instruction that appears on the website.
  • The provisions of the regulations and its conditions have contractual legal validity and apply to every user of the website and his duty to review them before using the website.
  • The use of the site is allowed to anyone aged 18 or over.
  • It is forbidden to use the site for any illegal or prohibited purpose according to the regulations.
  • You may not upload to the site or distribute through it any content that is harmful, offensive, illegal, or violates the rights of a third party.
  • The company may terminate a user's use of the site at any time, for any reason.
  • The company may, at its sole discretion, make changes to the regulations and instructions on the website, without giving notice and/or warning to the user. The last version updated on the website is the binding version.

Information security and privacy protection law

  • Purchasing products on the site is conditional on entering details: e-mail address, full address, credit card details, phone number and additional details may be added as needed. All the information and data that will be provided to the company in connection with filling out the aforementioned details and/or in any other way during and/or in connection with the use of the website, will be considered for all purposes, including for the purposes of the Privacy Protection Law, as information provided by the user or on behalf of the user and with the consent of the user and which The company will be entitled to own them and keep them by any means without limitation.
  • By agreeing to these regulations, the user confirms that he knows and agrees that the company does not own a "database" as defined in the Privacy Protection Law and is not required to register as the owner of a "database" according to the provisions of the Privacy Protection Law.
  • The company uses all the advanced means at its disposal to enable a safe purchase on the website. However, the company cannot guarantee absolute immunity against computer intrusions, intrusion attempts, hacking and/or any discovery or static activity of the website systems used by the company. If, despite the security measures taken by the company, a third party accesses the website, the user will not have any claim, claim or demand against the company.
  • By entering details and making a transaction on the website, the user releases the company from responsibility for any damage caused to him and/or anyone on his behalf due to attacks, hacking attempts and penetration of such information and waives any claim against the company and/or anyone on its behalf in connection therewith.

Making a purchase on the website, payment and delivery

  • A purchase on the website requires entering details: e-mail address, full address, credit card information, phone number. The company will use the information for the purpose of purchase and related operations only (for example: making the payment, accounting, generating a receipt, etc.). The information will not be transferred to any other party, except as required to carry out the aforementioned purchase operation (for example: clearing and processing with the credit company).
  • Payment for products can be made using secure payment methods offered on the website.
  • Completion of the transaction is subject to the approval of the clearing company.
  • The delivery date will be determined only after the transaction is completed and approved by the credit card company. In case of receiving a refusal from the credit card company, the company has the right to unilaterally cancel the order, and will be released from any claim and/or claim and/or claim on the part of the user.
  • Upon receipt of payment, the company will send the user an order confirmation via e-mail.
  • The products will be delivered according to the delivery times listed on the website. Our jewelry is made to order and will be shipped within a maximum of 14 working days from the date of approval of the transaction by the credit card company. Delivery times may vary when ordering custom jewelry. The company will notify the customer of this by e-mail or text message.
  • Delay in delivery resulting from reasons beyond the company's control such as: force majeure, strike, sanctions, and/or delays resulting from the work of Israel Post.

Transaction cancellation and refund policy

  • Notification of cancellation of a transaction will be given to the company by email to menimm@gmail.com or by contacting us on the website https://mia-oro.com/pages/contactus or by phone: 054-594-9999
  • Cancellation of a transaction as defined by Israeli law and the provisions of the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law") and according to the Consumer Protection Regulations (Cancellation of Transaction), 2010 (hereinafter: "Consumer Protection Regulations") .
  • In a distance selling transaction, you can receive a credit or refund within 14 days of receiving the product, only for products sent from existing stock and no changes or special orders have been made to them.
  • A credit or refund will not be given for products that were made to order, products for which diamonds were ordered according to the customer's request, products that were changed and produced differently from what appears in the description on the website.
  • Jewelry made to order cannot be refunded or credited.
  • In the event that the product is physically purchased at the business, and in accordance with the Consumer Protection Law , a refund will be given for a purchase that does not exceed NIS 3,000 and within 48 hours of the purchase.
  • A refund will be made using the same payment method used to pay for the product.
  • Transaction cancellation fee according to law - 5% of the transaction or NIS 100, whichever is lower.
  • The product will only be returned in its original packaging when it is in its original condition, unused and without signs of use.
  • A refund will be made after receiving the returned product, the company's inspection of its integrity and approval.
  • Jewelry set with diamonds and/or gemstones will be sent for inspection and only after confirming that it is the same product that was purchased will the refund be approved for the customer.
  • In the event that the ordered product was received by the customer before canceling the transaction, the customer will send the product to the company at his own expense, in the original packaging and without being used and/or showing signs of use. The company is released from responsibility for any damage or loss caused to the product sent to the company during delivery from the customer to the company.

responsibility

  • The company is not responsible for any direct or indirect damage that may be caused as a result of using the website.
  • The products are designed and manufactured by hand by a jeweler, and therefore it is not possible to guarantee that the product will be exactly as it appears in the picture on the website, including, but not limited to, shape, color, size, weight and design.
  • When purchasing gold jewelry and/or inlaid gold jewelry, a warranty will be given in the event of a defect in the material and/or production, for a period of 12 months from the date of purchase, excluding the case of the loss of the jewelry or part of it.
  • The company is not responsible in case of damage and/or falling of a central diamond or central stone.
  • The company is not responsible in the case of treatment and/or modification and/or repair of a piece of jewelry by a third party not authorized by Mia Oro Jewelry. This case will release the business from responsibility and service provision.
  • The company is not responsible in case of damage caused by improper cleaning and/or maintenance of the product. Damage caused as a result of improper and/or unreasonable use of jewelry and/or reasonable wear and tear, including breakage, tear and loss of coating.
  • The company is not responsible in case of loss/theft of the jewelry.

Replacement of product/s

A product exchange will be made within 14 business days from the day of receipt of the product subject to the cumulative conditions below:

  1. The product will only be replaced in its original packaging when it is in its original condition, unused and without signs of use, and after the company's inspection found that the product returned in good condition and no changes and/or replacement of gems or diamonds were made to it.
  2. By presenting the original invoice that will be sent with the product
  3. Contacting the company and coordinating the replacement of the product before sending it to the company.
    Contact details for the company's customer service: menimm@gmail.com
    The exchange will be possible only after receiving the original product and checking it by the company. Shipping costs of a replacement product will be borne by the customer. Instructions will be sent to the customer by email.
  4. Product exchange is possible only once for each product purchased.

  1. It will not be possible to return customized product(s) and/or product(s) that have been changed, including a change in size and/or size.

Exceptions to the right of return:

  1. It is not possible to return or exchange products that were made to order and/or according to a customer's request in a special way and/or a size according to a special request.
  2. Products to which the right of return or exchange does not apply according to Israeli law.
  3. Customized products in which changes were made according to the customer's request, including changes in the size of the central stone.
  4. In case of cancellation of a transaction/return/exchange of the product, the customer will bear all the shipping costs of the product, including the shipping insurance and additional expenses involved.
  5. The company is released from responsibility for loss or damage caused during the delivery of the returned/exchanged product.

Custom made jewelry

  1. Custom made products cannot be returned/exchanged/cancelled/credited.
  2. Custom diamond studded jewelry according to the customer's choice of the center diamond size, will always be considered custom jewelry that cannot be exchanged/returned/cancelled/received a credit for.
  3. Jewelry with names or letters will always be considered custom jewelry that cannot be exchanged/returned/cancelled/credited for.
  4. Rings over size 57 (US 8) may change the price of the ring due to the need for a special design adapted to the requested size. In these cases the price will be higher than that stated on the website.
  5. Increasing rings above one size may incur an additional charge.

Intellectual Property

All copyrights and intellectual property in connection with the website, including the content of the website, its name, its design, the trademarks and service marks that exist on it, the jewelry models, the designs of the jewelry and all copyrights, logos and trade names including the name of the company and its brand, the images, models and patents that appear on it ( "The intellectual property"), belong to the company Mia Oro Jewelry

You may not copy, reproduce, distribute, publish and/or use in any other way, either for commercial purposes or for any other purposes, all of what is stated in this section above, except with the prior written permission of the company.

additional instructions

  • The company may change the regulations at any time, by publishing the updated regulations on the website.
  • Changes to the regulations will enter into force upon their publication on the website.
  • The applicable law and the exclusive jurisdiction in all matters relating to these regulations and the use of the website shall be Israeli law and the legal forums in Israel.